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ITS Guidelines

  • if you have an issue to be addressed, check the lists of active and awaiting feedback issues to see if there is already made an ITS entry for it.
    • also check the complete list in case the issue has been reported and resolved previously
  • if a similar issues does exist you can
    • edit the ITS entry to add more details, opinions
    • add your vote on the issue's priority and popularity, issues with higher priority and more votes votes tend to get greater attention. (See below.)
  • if no similar issue has yet been registered, click on the new issue link and fill out the form to add the new issue to the tracking system
    • ensure the title is suggestive enough that others can understand the issue (and add their votes to the priority)
    • for bug reports make sure the description includes enough details that someone can observe or duplicate the bug so a fix can be found
  • the description text is just wiki text, so it's okay to include links to other pages and sites to further demonstrate or explain the issue.

The status of each issue is typically given as one of:

new issues and issues still under consideration
the issue has been confirmed to exist but still needs a fix
awaiting feedback: more information is needed before the issue can be addressed
the admins have it on their "to do" list of things to be addressed
ITS discussions that have been inactive for 365 days or more. If some issues were not resolved in recent updates, please edit or vote for the corresponding issue. The entry will automatically reappear in the Active issues lists.
items that are open for consideration, but aren't being immediately addressed. Adding priority votes or details to these items may help to move them back to open status.
issues that are considered resolved (fixed, added or declined). If you feel some listed issue requires some action, you can either reopen it, or create a new one.